NEW VIRTUAL CONSULTATION CUSTOMERS
Virtual beauty consultations are becoming a popular digital offering, but are a newer concept for many brands. Bobbie Brown recently started a small-scale program called “Artistry Like Never Before” with virtual consultations.
There are three tiered consultation offerings, and over 46% of people have converted from their consultations within three hours, and 51% of those conversions have come back to repurchase from the company. Although their program has a smaller sample size, they have demonstrated creating a connection as well as effectively sharing information with customers online and are planning on adding more makeup artists for these consultations.
For all beauty brands, virtual consultations improve on digital relationships and sales tactics as customers are able to walk away more easily. Customers that purchase after consultations do so because of the experiences they are led through.